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FAQ

How do I Search?

There are three ways in which you may find the items you are looking for.

1) If you are not exactly sure what you want, you may use the Complete Catalog button on the left side of the screen. This will prompt main categories on our website along with pictures depicting some of the items carried within these categories. This will assist you in navigating to your desired product area of interest.

2) If you have a general idea but are still not exactly sure what you want and would prefer to browse, you may click the buttons on the left side of the page for some of the main department in our online store (Adult Birthday, Boys Birthday, Girls Birthday, Costume Shop, etc.). With each main category a sub-category will appear on the next page. Click on your desired sub-category until you reach your desired product field. Our site allows you to browse to a specific search.

3) If you already know what you are looking for and would like to quickly search specific products, simply type in the item number, or descriptive keyword into the search box (located on the bottom left corner of every page). Press enter or click the “go” button to begin your search. A page will list products that match these keywords. Please note, a keyword search may bring up items that include the keyword within an item’s description and may not necessarily list the exact item you are looking for first (unless you know the specific item number or specific description).

a. Singular versions of words are more likely to get a response than plural, i.e. search for “pirate,” rather than “pirates.”

b. If you are still not getting the results you want, verify there are no misspelled words. For example, “Spongebob” (correct) versus “Sponge Bob” (incorrect).


How can I find information about an item?

If you find an item you are interested in and would like to know more about that item, you can click the details button to see and extended description of the item. This extended description will typically include information such as: what is included, the quantity included, the item’s dimensions, and extended suggestions for use. You can also click on the thumbnail picture at any time to see an enlarged view of the item.

You also have the ability to view a general sizing chart for general costume sizes.

If you would like further information on product, please send us an email and we would happy to assist you in any way we can help.


How do I determine if a costume is the correct size?

If there are different sizes available, you will see each of these different sizes listed. If there is no size listed or the item indicates that it is a standard size, it is a one-size fits most. Different manufacturers may vary their sizing. Most costume descriptions indicate the proper sizing for that specific manufacturer. Please see out General Sizing Chart to determine the size best fit for you. If you are in doubt or fall between the sizes indicated, it is usually best to order the larger size.

Note: Body suit costumes (like superheroes and felines) are meant to be a tighter fitting costume.

Please note: For children trick or treating in colder climates: It is best to purchase a larger size as children will most likely be wearing clothing underneath their costume. This allows you room to layer up warmer clothes underneath while still being able to see the full costume. (Pants and sleeves may be longer when a larger size is order but can be rolled or pined for a better fit.)


How do I know if an item is in stock?

If an item is in stock you will be able to order it and specify a quantity. If an item is out of stock it will stated on the product page and you will not be able to order it. If you are ordering a large quantityand would like to verify that the desired amount is in stock you may inquire at info@ebartz.com or call 888-eBartzs.


Do you accept backorders?

We are unable to accept backorders on out of stock items. We apologize for any inconvenience this may cause.


How do I add / remove items to the shopping cart?

Add:

  • To add items the shopping cart you may enter the quantity desired and press the add button. By pressing the add button, the quantity selected will be added to your cart automatically. You may view the items in your cart at any time by selecting the View Cart button on the left side of the page. This will display all the items you currently have in your cart. You may also checkout at any time by selecting the Checkout button also located on the left side of the page.

  • Another way to add items to your cart is through the details page. If you click on the details an item will display with a larger picture and more information. Should you decide to purchase this item you may enter in your desired quantity and press the Add to Cart button. In doing so, this will automatically add your desired quantity to your cart. From this screen, you may also view your cart by selecting the View Cart button. Use your browser to go back to the previous page to continue shopping.

Remove:

  • To remove items from your cart, simply go to View Cart. Once you are on this page, subtract the incorrect amount from the quantity and press the update button.

  • To completely remove an item from your cart, enter zero (0) in the quantity box and press the update button.This will remove the item from your cart.


How do I place an order?

When you have finished shopping and are ready to place your order, click on the “Checkout” button.

To begin the checkout process, begin entering your information. You will be required to provide your billing and shipping information, as well as email, phone number, shipping method, and credit card information on the following pages. You may also specify any special instructions you may have such as sizing requests (on items like hats) or any other special notes you may have.

Please review all of your information carefully. It is our goal to ship orders as quickly as possible. Once you have submitted your order it cannot be changed or cancelled.


When do I make payments and how do I know my purchase is confirmed?

Full payment is due at the time you place your order. If you have any problems with charges on your credit card from eBartz.com, please contact us. If you have problems with your credit card, please contact the bank or credit card company directly. You will receive an order confirmation email.


Are there other ways to pay besides a credit card?

We only accept credit cards as a method of payment. We apologize for an inconvenience this may cause. If you live in the local area of one of our stores, we accept cash and credit cards (visa, mastercard, discover and american express) at our store locations. If you need further assistance you may contact us at 1-888-eBartzs (1-888-322-7897).


What forms of payment are accepted?

We accept credit cards from MasterCard, Visa, Discover and American Express to pay for your order. We also accept check cards or ATM cards as long as they are affiliated with one of the major credit card companies listed and have the credit card company logo on them.


Can I purchase for someone else?

Yes, you may purchase an item(s) from our website and have it shipped to another address that is different from the billing address. Please remember we may not be able to ship to PO Box and your shipment may be delayed when using such an address.


What is your return policy?

Our Return Policy

Most of the over 10,000 items we currently have online can be returned. Our return policy, however, does vary based upon what kind of product you wish to return. No matter what you are returning, it is our number one goal that the process be as smooth as possible for you.

Seasonal Items

We’re sorry but there are no returns on season items. “Seasonal items” includes merchandise from all Holidays both federal and non-federal, Graduations and anything with a specific year on it (example: Happy 2008!) and similar items.

Everyday Items

We will gladly accept returns on everyday items that fit the following conditions:

  • The item must be returned within 30 days of delivery.
  • All returns are subject to a 15% restocking fee.
  • You must have a Return Authorization Number. See “Making a Return” below.
  • The product must be unopened, unused, have all its pieces and be in its original packaging.
  • Products that come in a “zip-lock” or “snap closure” styled bag as opposed to a factory sealed bag are not returnable.
  • The following kinds of items are not returnable: Discontinued Items, serving pieces, (trays, punch bowls, steam pans and the like) wearables such as leis, hats, tiaras, etc. and items that are sold unpackaged.
  • The customer is responsible for shipping the merchandise back to us.
  • All shipping costs will not be refunded.

Costume Items

Exchanges: If you need a different size of the same costume, we will be glad to exchange the item for you. Just email us your name, phone number, the name of the costume you’d like to exchange and if possible, your original order number to info@ebartz.com. A customer service representative will contact you with instructions within two business days.

Costume Returns: Costumes are not returnable.

Costume Accessories Returns: These items are returnable as long as they meet the following criteria:

  • The item must be returned within 15 days of delivery.
  • There are no returns on costume accessories purchased between September 15th and November 7th.
  • There are no returns on seasonal costume accessory items. See “seasonal items” above.
  • All returns are subject to a 15% restocking fee.
  • You must have a Return Authorization Number. See “Making a Return” below.
  • The product must be unopened, unused, have all its pieces and be in its original packaging.
  • Products that come in a “zip-lock” or “snap closure” styled bag as opposed to a factory sealed bag are not returnable.
  • Unpackaged items such as hats, leis, some weapons etc. are not returnable. Discontinued items are also not returnable.
  • Customer is responsible for shipping the merchandise back to us.
  • All shipping costs will not be refunded.

Please note that due to the manufacturing process, some may products come to us with minor design changes that are beyond our control. Often times, the manufacturer does not notify us of these changes. We strive to keep our website as up to date as possible, however, we cannot return merchandise that falls under these circumstances. We apologize for any incontinence this may cause.

Making a Return

Here are the steps to take in order to make a return:

  1. Email us at info@ebartz.com for a return authorization number. In your email, please include your full name, phone number, a list of what you’d like to return and if possible, your original order number.
  2. Return authorizations are usually issued within 24 hours but may take up to three business days
  3. Once we email your return authorization number, you may then ship the item back to us. You must use utilize a shipping service that will provide you with a tracking number. We are not responsible for lost or damaged return shipments.

Please Ship your returns to:

RETURNS

Bartz Displays Inc

3225 N. 126th St.

Brookfield, WI 53005

Please include your return authorization number somewhere on the label.

Most refunds are issued within 48 hours but may take up to five business days.


There is a problem with my order. What should I do?

Please contact us at info@ebartz.com or 888-eBartzs, so we can resolve this as quickly as possible


Can I return an item to one of your stores?

No, not at this time.


When I place my order how long will it take to ship?

We pride ourselves in that 99% of our orders leave our distribution center within 24 hours. However, some orders can take up to 36 hours before they are ready to ship.


How will I receive my order?

Your order will be shipped via UPS or The United States Postal Service.


How much will shipping be? Do you ship internationally?

eBartz.com uses the shipping services of the U.S. Postal Service and The United Parcel Service. Typically, it will take between 2-5 business days to receive your item depending on the distance between you and our distribution center in Wisconsin. We ask that you please add up to 36 hours for us to prepare your order for shipment. Here is a chart of shipping cost based on the total amount for the order.

Order
Total Shipping Charge
$ 0.00 - $ 25.00 $ 6.95
$25.01 - $ 50.00 $ 9.95
$50.01 - $100.00 $12.95
$100.01 - $150.00 $17.95
$150.01 - $200.00 $23.95
$200.01 - $250.00 $27.95
$250.01 - $300.00 $34.95

We Currently do not ship internationally.


Can I pick up my order at a store or at the office?

Yes. If you would like to pick up your order at one of our locations or at our office simply select the "In-Store Pickup" option. Please be sure to indicate which location you would like to pick your order up at. We will contact you when your order is ready.


Will my balloons be inflated? Can I order balloons on your site and pick them up at a store location?

When you order latex or mylar balloons, you will receive them un-inflated. As much as we would like to send you the balloons already filled with air, they would most likely burst during shipment and would only be mailed ground and risk them being deflated upon delivery.

There are many options when it comes to inflating your balloons.

  • We offer helium tanks for purchase, which are non-refillable tanks.
  • We rent helium tanks at our store locations. Please call one of our locations for details.
  • We also recommend seeing your local florist or grocery store as some times they have helium tanks for balloon inflation with helium.

Currently you cannot order balloons on our website and pick them up at a store.


Can anything be shipped express?

This depends on our on hand stock, please call (888-eBartzs) or email and check with us. Note: A small service fee may be required to fulfill the order in the needed time.


What if I receive my order and it is broken?

Please contact us the same or next day that the package arrives, and see our return policy.


If I buy a large quantity of something, do I get a discount?

We do not offer bulk pricing at this time.


How long will it take to get my refund?

A refund will only be issued when the merchandise being returned is received by eBartz.com. The refund is then issued the same or next day of eBartz.com receiving the returned merchandise. The time the refund takes to clear your credit card company is different between each credit card company and bank.


I can’t find the pattern I am looking for, what should I do?

You may call or email us and see if the pattern you are looking for will become available in the future or if it is an old pattern that has been discontinued.


I got a credit card error message when I was checking out, what should I do?

Please verify that the card you are using is a Visa or Mastercard. If you are using a Visa or Mastercard and still receive an error please call us (888-eBartzs) and we will take your order over the phone.


What taxes will I have to pay?

You will have to pay Wisconsin’s Waukesha County taxes of 5.1% on your total order that will be calculated into your total order. You will see this amount before your complete payment for your total order.


What if I notice an unauthorized purchase on my card or I have gotten charged twice?

In the event of unauthorized use of your credit card, please contact and notify your credit card provider immediately with its reporting rules and procedures.


Are all of the items in your store online?

Some of the items on the Web may not be available in our retail store locations. We also may have items in our stores that are not in our online catalog. Furthermore, inventory and selection may vary from store to store.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is broken.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When I place my order, how long with it take to ship?
International Shipping
How much will Shipping be and do you ship internationally?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?