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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
 

Here are the steps to take in order to make a return:

  1. Email us at returns@ebartz.com for a return authorization number. In your email, please include your full name, phone number, a list of what you’d like to return and if possible, your original order number.
  2. Return authorizations are usually issued within 24 hours but may take up to three business days
  3. Once we email your return authorization number, you may then ship the item back to us. You must use utilize a shipping service that will provide you with a tracking number. We are not responsible for lost or damaged return shipments.

Please Ship your returns to:

RETURNS

Bartz Displays Inc

3225 N. 126th St.

Brookfield, WI 53005

Please include your return authorization number somewhere on the label.

Most refunds are issued within 48 hours but may take up to five business days.

I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.
What is your return policy?
 

Most of the over 10,000 items we currently have online can be returned. Our return policy, however, does vary based upon what kind of product you wish to return. No matter what you are returning, it is our number one goal that the process be as smooth as possible for you.

Seasonal Items

We’re sorry but there are no returns on season items. “Seasonal items” includes merchandise from all Holidays both federal and non-federal, Graduations and anything with a specific year on it (example: Happy 2008!) and similar items.

Everyday Items

We will gladly accept returns on everyday items that fit the following conditions:

  • The item must be returned within 30 days of delivery.
  • All returns are subject to a 15% restocking fee.
  • You must have a Return Authorization Number. See “Making a Return” below.
  • The product must be unopened, unused, have all its pieces and be in its original packaging.
  • Products that come in a “zip-lock” or “snap closure” styled bag as opposed to a factory sealed bag are not returnable.
  • The following kinds of items are not returnable: Discontinued Items, serving pieces, (trays, punch bowls, steam pans and the like) wearables such as leis, hats, tiaras, etc. and items that are sold unpackaged.
  • The customer is responsible for shipping the merchandise back to us.
  • All shipping costs will not be refunded.

Costume Items

Exchanges: If you need a different size of the same costume, we will be glad to exchange the item for you. Just email us your name, phone number, the name of the costume you’d like to exchange and if possible, your original order number to returns@ebartz.com. A customer service representative will contact you with instructions within two business days.

Costume Returns: Costumes are not returnable.

Costume Accessories Returns: These items are returnable as long as they meet the following criteria:

  • The item must be returned within 15 days of delivery.
  • There are no returns on costume accessories purchased between September 15th and November 7th.
  • There are no returns on seasonal costume accessory items. See “seasonal items” above.
  • All returns are subject to a 15% restocking fee.
  • You must have a Return Authorization Number. See “Making a Return” below.
  • The product must be unopened, unused, have all its pieces and be in its original packaging.
  • Products that come in a “zip-lock” or “snap closure” styled bag as opposed to a factory sealed bag are not returnable.
  • Unpackaged items such as hats, leis, some weapons etc. are not returnable. Discontinued items are also not returnable.
  • Customer is responsible for shipping the merchandise back to us.
  • All shipping costs will not be refunded.

Please note that due to the manufacturing process, some may products come to us with minor design changes that are beyond our control. Often times, the manufacturer does not notify us of these changes. We strive to keep our website as up to date as possible, however, we cannot return merchandise that falls under these circumstances. We apologize for any incontinence this may cause.

Making a Return

Here are the steps to take in order to make a return:

  1. Email us at returns@ebartz.com for a return authorization number. In your email, please include your full name, phone number, a list of what you’d like to return and if possible, your original order number.
  2. Return authorizations are usually issued within 24 hours but may take up to three business days
  3. Once we email your return authorization number, you may then ship the item back to us. You must use utilize a shipping service that will provide you with a tracking number. We are not responsible for lost or damaged return shipments.

Please Ship your returns to:

RETURNS

Bartz Displays Inc

3225 N. 126th St.

Brookfield, WI 53005

Please include your return authorization number somewhere on the label.

Most refunds are issued within 48 hours but may take up to five business days.

When I place my order, how long with it take to ship?
  We pride ourselves in that 99% of our orders leave our distribution
center within 24 hours. However, some orders can take up to 36 hours
before they are ready to ship.